How we help you

Our team of advisors offer free energy advice to help you stay warmer and healthier in your home.

Scroll down to see what we can help you with, and how to contact our free advice line.

And if you are professional in the health, welfare or local government sector, see how to refer your patient or client to us for support.

We can help you if you are:

Living in a cold, damp or draughty home.
Only heating part of your home.
Not sure how to use your heating system or find it confusing.
Have a broken heating system.
Struggling to afford your gas or electricity bills.
Owe money to your gas or electricity supplier.
Having billing or meter issues, or other disputes with your energy supplier.
Interested in getting funding for insulation or to upgrade your heating system.
Accessing grants and other financial support you’re entitled to.
Struggling with the cost of your water bill.

We can help

If you want some general advice that anyone can access check out our advice pages. These cover a range of topics from simple changes to save energy and reduce your energy bills, to troubleshooting problems like damp and mould. Here is a small selection of pages. Scroll to the foot of the page to see more. Or see them all here.

Energy advice line

If you need detailed or tailored advice, CSE’s friendly energy advisors offer free, impartial energy advice on the phone.

We are only available to people across the southwest of England, and some of central southern England.

Chose your option from the menu below.

Bristol, North Somerset, B&NES or South Gloucestershire

If you are in Bristol, South Gloucestershire, B&NES or North Somerset, call 0800 082 2234

Our office hours are 9am to 5pm, Monday to Friday. If you call outside these times, or if all our lines are busy, please leave a voicemail. We usually return calls within five working days, though it can take longer when demand is high.

You can also email us at home.energy@cse.org.uk or fill out the contact form below.

Somerset

Wiltshire and Swindon

Other areas we cover

We are also funded to support householders in Dorset, Hampshire, Isle of Wight, Berkshire, and parts of Oxfordshire, West Sussex and Surrey.

Areas covered are shown on this map. If you’re unsure, please contact our advice line for confirmation: 0800 038 6345.

You can also email us at cosierhomes@cse.org.uk or fill out our contact form.

BSL speakers

Other ways to contact us

You can email us at home.energy@cse.org.uk or fill out our online form (if this form isn’t showing on your PC or device, please follow this link).

Refer a patient or client

We have a special referral form for health sector, social care and local authority officers and other third-party organisations in Bristol, Somerset, Dorset, Wiltshire and Berkshire to refer clients and service users to us at CSE.

We can also take referrals in the wider area covered by Scottish & Southern Energy’s southern region, as shown on this map.

The information we receive is processed securely, according to our GDPR-compliant data handling policies. One of our energy advisors will contact your client or patient directly. During busy periods this can take up to two weeks.

If your browser doesn’t show embedded forms this form won’t work. In that case, click here to access the same form on a different platform. If you have any queries, please contact edwardd@cse.org.uk.

Refer a patient or client

If you work in the health sector or for a local authority or similar organisation, you can refer your patient or client to us using our professional referral form. Click on the button below:

Refer a patient or client here

CSE supports thousands of people a year to reduce their bills and make their homes more energy efficient.

We often partner with other organisations like local councils, energy companies, welfare and dept advice agencies, GP surgeries and others. This helps us reach more people to help them stay safe and warm at home. If you want to talk to us about partnership working or referral options, please get in touch at home.energy@cse.org.uk.

Our advice line is partly funded by some of our local councils, and also – because of the link between fuel poverty and health problems – by some local Primary Care Trusts.