By CSE Chief Executive, Simon Roberts OBE.
For Citizens Advice, 2018.

In this article, Simon explores what the principle of ‘no one left behind’ means for regulating a smarter energy system.

This is one of a collection of essays on how RIIO-2 can deliver improved support for people in vulnerable circumstances. The others are ‘An Outline of Vulnerability under RIIO-2’ by Joel Atherton (Citizens Advice); ‘How can I help you? – A vulnerability incentive for RIIO-2’ by Maxine Frerk (Sustainability First); ‘Delivering positive social outcomes for fuel poor households from RIIO-2’ by Peter Smith (National Energy Action); and Incentivising support for vulnerable customers by Dr Jamie Stewart, Citizens Advice Scotland. They can all be found together in one document here.